“Something is leaking.”Know what’s wrong before anyone gets sent out.
Tenants scan the unit QR, no app, no login. BondKnows asks the right questions for that specific issue, collects the photos, checks the unit’s history, and hands your team a request that’s ready to dispatch. Works alongside Buildium and AppFolio.
Unit 1 · 305 Mission Street
Scanned by tenant · no app, no login
Tenant reported: “Stain on my ceiling”
8:42 AM · photo sealed with time + GPS
Guided follow-ups: where, how big, is it spreading?
8:42 AM · answered in the browser, under two minutes
Marked urgent · likely plumbing · unit history attached
8:43 AM · the reason for the priority shown on the request
Ready to dispatch: manager sent Mike the brief, one tap
9:05 AM · photos, access, and history included
Mike arrived knowing what he was walking into
1:22 PM · GPS-checked at the unit, leak found first visit
- On record
Fixed, proven, on the unit’s permanent record
2:12 PM · owner packet ready to share
Nobody called the tenant back. The request did the investigating.
See a dispatch briefBuildium and AppFolio manage the work order. BondKnows figures out what’s actually wrong before one exists.
“Sink broken” isn’t a request. It’s an investigation.
The report comes in, and before anyone can fix anything, your team starts a second job: figuring out what the first one is.
Maintenance request
Kitchen Sink Leak · Unit 3B
Reported 8:42 AM · guided intake, no app, no login
Report
“Water is dripping under the kitchen sink. There’s a stain spreading on the cabinet floor.”
What the tenant told us
Which sink? Kitchen, single basin
Leaking or clogged? Leaking, drip gets faster when the tap runs
Standing water? Small puddle, towel is holding it
When did it start? Noticed last night
2 photosPhotos sealed at capture · 8:42 AM
Tenant already tried: tightened the trap by hand
- Priority
- Urgent · active leak, damage spreading
- Likely trade
- Plumbing
- Access
- Tenant home after 1 PM · entry OK
Unit history
1 prior plumbing visit on this unit: kitchen faucet drip, Feb 2026, supply line replaced. Full timeline on the request.
BondKnows asks all of it before the request reaches your queue
Guided follow-ups for that specific issue: where, how bad, when it started, what changed. Required photos, time-stamped and sealed at capture. Danger signs escalate instantly; everything else gets an honest priority, with the reason shown.
Every request lands in one of three states
Ready to dispatch. Everything your team needs is on the request. One tap sends the job link.
Needs information. The gap is named right on the request, so the follow-up is one message, not an investigation.
Emergency. Gas, smoke, flooding, and other danger signs skip everything and escalate immediately. BondKnows never suggests a self-fix for an emergency.
Keep your stack
No migration and nothing to replace. BondKnows forwards each verified request and finished packet by email into your existing maintenance inbox or work-order thread, so Buildium, AppFolio, Propertyware, or plain email stays your system of record.
Not new management software · Not a tenant portal · Not another app for vendors · Not a legal guarantee
Your team stops investigating and starts dispatching.
Scan. Diagnose. Dispatch. Remember.
01
Tenant scans the unit QR
No app, no login. Issue-specific questions, photo prompts, and safety screening turn three vague words into a complete report. Tenants who call instead? Your team logs it in about 30 seconds.
02
BondKnows builds the brief
Priority with the reason shown, likely trade, what the tenant already tried, access windows, and the unit’s history, assembled before you open it. Safe 30-second fixes are suggested first, never for emergencies.
03
You dispatch with one tap
Your tech or vendor gets a no-login link: the brief, a GPS check-in on site, required before/after photos, and a completion note. After-hours rules you control can dispatch trusted vendors automatically.
04
The unit remembers
Every repair becomes a sealed, owner-ready packet on the unit’s permanent timeline, so the next request starts with the history instead of a blank page.
BondKnows organizes the evidence; the manager makes every decision. Location is captured only at report, check-in, or photo time, and only when permission is available. Never continuous tracking.
When the owner asks what happened, you’re already done
Every repair becomes one clean record: before/after photos, GPS-checked arrival, completion note, and a plain-English summary. No more scattered texts.
Proof packet
Kitchen Sink Leak · Completed
ReportedFound on arrival- Unit
- 305 Mission Street · Unit 1
- Reported
- Jun 16 · 8:42 AM · tenant
- Arrival
- GPS verified · 1:22 PM
- Completed
- 2:12 PM
Proof Score
Every repair is graded on evidence, not just status.
Sealed at capture. Photos lock in their time (and GPS, when location is on) the moment they’re taken.
Verified arrival. Techs check in on-site from a one-tap link. No more “I was there” without proof.
Nothing quietly changes. Every event records who and when. The record grows; it can’t be rewritten.
A property that remembers
Every request, photo, visit, and invoice lands on the unit’s permanent timeline. The next problem starts with the history instead of from zero.
Pilot setup includes the import: send 12 months of history and your units start with their memory on day one.
Bring your history with you
Export past work orders from Buildium, AppFolio, or a spreadsheet. BondKnows builds each unit’s timeline and lifetime spend from them, labeled as imported, never passed off as verified captures.
History on every new request
When “no hot water” comes in, the unit’s prior visits, vendors, and outcomes sit right on the request, so the decision is informed before anyone is dispatched.
Per-unit lifetime spend
What has this unit actually cost? One number per unit, built from imports and live repairs together, visible across managers and years.
The math is not subtle
A dollar a door has to earn itself. Four places it does, in numbers you can check.
6 hrs
a month of callbacks, in one worked example
40 requests a month, 6 in 10 needing a callback, 15 minutes each: that’s 6 hours of investigating before anyone is dispatched. Guided intake asks all of it up front, and your queue shows which requests arrived ready.
$150
saved every time a tenant self-resolves
When a report matches a classic 30-second fix (tripped GFCI, humming disposal), BondKnows suggests it first, safety-screened, never for emergencies. Each confirmed self-resolve is a service visit you never paid for (est. $150), counted on your dashboard.
47m
on site · recorded from check-in to completion
Check-in to completion is recorded to the minute and visible right from your queue, with a GPS signal when permission is available. An invoice for “three hours of labor” now argues with a timestamp instead of your memory.
0 min
reconstructing what happened for an owner
When the owner asks in month three, the packet already exists: before/after photos, timeline, completion note, assembled as the job happened. You send a link instead of digging through three text threads.
Leaks, HVAC, appliances, move-outs, vendor no-shows: it’s the requests you already handle.
“The first time a tenant told me ‘that was already broken,’ I didn’t argue. I just sent the link.”
Nick
Property manager · early BondKnows pilot
A dollar a door.
One price. Everything included. No tiers to compare, no features held hostage.
Founding rate · first month free
$1 / unit / month
Founding rate, locked for the life of your account. It goes to $99 for workspaces that start after the founding cohort.
Every feature, every plan, every unit: QR codes, guided intake, honest triage, scheduling, technician proof links, owner packets, history import, all of it.
Claim the founding rateNo credit card · No tiers · QR codes, texts & setup included · Cancel anytime
The minimum covers your first 49 units, so a 40-unit building runs $49/month and a 120-unit portfolio runs $120. If BondKnows saves one afternoon of callbacks or one “what actually happened?” call, it has paid for the month. 250+ units? Talk to us.
Built with property managers who handle repairs, vendors, owners, and disputes every day. Now accepting 5 pilot portfolios.
Questions, answered
How does it work with Buildium or AppFolio?+
By email forwarding, honestly and simply. BondKnows forwards each verified report and finished packet into your existing maintenance inbox or work-order thread. Your current system stays the system of record; nothing migrates, nothing syncs behind your back.
We handle maintenance in-house. Is BondKnows for us?+
Yes, that’s exactly who it’s built for. BondKnows doesn’t replace your team or your process. It hands them a complete, prioritized request with photos, access windows, and the unit’s history before anyone picks up the phone. Your people keep every decision.
How is this different from Property Meld or Latchel?+
Those platforms take over maintenance coordination end to end, and they’re good at it. BondKnows does something narrower: it makes the request itself dispatch-ready and keeps every unit’s permanent history, alongside whatever system and team you already have. No migration, no new system of record, a dollar a door.
Do tenants or technicians need an app?+
No. Tenants scan a QR code and submit from the browser. Techs get a secure one-tap link by text or email to check in, upload before/after photos, and mark the job complete.
Can photos be faked or recycled?+
Every photo records how it arrived. Live captures are time-stamped when taken and include a GPS signal when the device grants location access. Uploads are labeled, and the Proof Score reflects missing or weaker signals rather than hiding them.
How much does BondKnows cost?+
A dollar a door: $1 per unit per month with a $49 monthly minimum, every feature included, no tiers. The minimum covers your first 49 units, so 30 units is $49 a month and 120 units is $120. Your first month is free, no credit card. $49 is the founding rate and it is locked for the life of your account; it goes to $99 for workspaces that start after the founding cohort. Portfolios over 250 units get custom pricing.
What happens to our data if we cancel?+
Plans are month-to-month. Your proof packets remain accessible after cancellation, and you can export your records any time. The evidence is yours.
Something else? More detail lives on the pricing page, or email Jake, the founder: jake@bondknows.com. He sets up every pilot personally.
Free proof tools
No account, no app. Every shared report is someone new meeting verified proof.
All free tools